Things I continue to hate…

Posted: July 10th, 2009

Making bureaucratic phone calls. Really, being on hold waiting to engage in a bureaucratic phone conversation. (See my previous post from August of last year on this topic.)

I just spent eight minutes on hold waiting to update my address for my health insurance, because the first person I called was unable to do so. At the end of the eight minutes, I was sent to voicemail. This is reminiscent of last year, when I called about my Permanent Fund Dividend, and was disconnected twice after being on hold for ten minutes each. Seriously, why couldn’t I have left a message when I first called? This is a symptom of UI designers not using what they’ve created themselves—granted, a phone menu system being used by the State of Alaska probably didn’t involve a UI designer to begin with.

Oh, and just for the record: The shmaltzy soprano sax song from last year’s State of Alaska bureaucratic phone calls—complete with “your call is important to us”— is still alive and kicking. Does anyone really like Kenny G?

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